Return and Refund Policy

At Cabot Cove, we are dedicated to providing you with exceptional quality and outstanding service. If, for any reason, you're not fully satisfied with your purchase, we offer a simple and transparent refund and return process to ensure your peace of mind.

Please note that the return shipping fee to our facility in China must be covered by the customer, unless the original products are defective.

30-Day Return Policy

We accept returns within 30 days from the date of delivery. To qualify for a return, items must be unused, in their original condition, and include all original packaging and documentation, such as your order confirmation or packing slip.

How to Return an Item

To initiate a return, please contact our customer service team at hello@bycabotcove.com. Kindly provide the following details to help us process your request efficiently:

  • Order number
  • Name on the order
  • Delivery address
  • Reason for return

After your return has been approved, we will provide the return method and instructions. Do not send items before receiving return authorization and instructions from us.

For your protection, we require using a tracked shipping service, as we cannot be held responsible for items lost during transit. Returns sent without tracking that are lost may not qualify for a refund.

Return Shipping Costs

The cost of return shipping is the customer's responsibility, except in cases where the return is due to a defective product or an error on our part.

  • Change of Mind: Customers are responsible for return shipping costs to China. You must arrange your own return shipping via a tracked carrier of your choice and pay all associated costs.
  • Defective or Incorrect Items: If the item is damaged, defective, or we made an error, Cabot Cove will cover all return shipping costs.
  • Customs & Duties: Any customs duties, taxes, or import fees related to the return shipment to China are the customer's responsibility.

Return Address

All authorized returns must be sent to our logistics center in China:

Yiwu Cu Jia Trade Co.
1511 Jingang Avenue East
Jinhua 321000
Zhejiang Province, China

Returns sent without tracking that are lost will not qualify for a refund.

Refund Processing Time

Refunds will be processed within 7 business days after receiving and inspecting the returned item. Please allow additional time for the refund to reflect in your account, depending on your payment provider.

We do not charge any restocking fees.

Non-Returnable Items

The following items cannot be returned:

  • Used products

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at hello@bycabotcove.com with photos and a detailed description of the issue. If the item is confirmed to be damaged, we will send you a replacement free of charge.

Exchanges

We accept exchanges. If you would like to exchange an item, please contact our customer service team before sending your order back. Our team will guide you through the exchange process and provide all necessary instructions. Do not return items for exchange without prior contact.

Cancellations

Orders may be cancelled within 24 hours of placement by contacting hello@bycabotcove.com. After 24 hours, orders cannot be cancelled as they have been submitted for fulfillment.

Regional Statutory Rights

For our UK Customers: In accordance with the Consumer Contracts Regulations 2013, UK customers have the right to cancel their order within 14 days of receiving the goods, for any reason, without providing justification. Return shipping costs remain the customer's responsibility unless the item is faulty.

For our Australian Customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

Contact Information

Cabot Cove (Ring-Ring International B.V.)

Company Registration No.: 72560886 | VAT ID: NL859153265B01

Registered office: Lisdoddelaan 30, 1087 KA, Amsterdam, Netherlands

Customer support: hello@bycabotcove.com | +1 582 264 8797 (International call charges may apply)

Available hours: Mon–Fri, 8:00 AM – 6:00 PM CET (7:00 AM–5:00 PM GMT | 9:00 PM–7:00 AM AEST | 2:00 AM–12:00 PM EST)